These Terms of Service (“Terms”) govern your access to and use of the kanurra.com website (the “Site”). The Site is operated by Kanurra, Inc. (“Kanurra,” “we,” “us”).
Kanurra Pharmacy LLC, an Idaho limited liability company, is a wholly owned subsidiary of Kanurra, Inc. It does not operate the Site and is not a party to these Terms. Kanurra, Inc. owns the pharmacy management software and is the contracting party for it. The corporate structure is set out at kanurra.com/pharmacy.
The Site is a marketing website. Its job is to explain how Kanurra works, let you book a 30-minute claims-audit call, and, on our campaign landing pages, let you submit a lead form about a Kanurra promotion. That is all it does. Each promotion is governed by the Promotion Terms and Conditions at kanurra.com/promotion-terms.
These Terms cover the Site only. Use of the Kanurra pharmacy-benefit system (the “System”) is a separate thing entirely. The System is governed by a separate signed services agreement and a HIPAA Business Associate Agreement (BAA) between Kanurra and the plan. It is not governed by these Terms. If anything in these Terms appears to conflict with that signed agreement or BAA when it comes to the System or to health data, the signed agreement and BAA control.
Text messages. Text messages from Kanurra, sent from (888) 814-4197, are covered by the Text Messaging Program terms at kanurra.com/sms, including their own governing-law clause, not by these Terms. How we handle mobile numbers and text consent is set out in the Text messaging section of the Privacy Policy. Marketing text messages from Kanurra, sent from (888) 814-7677, are covered by the Member Offers Text Program terms at kanurra.com/member-offers, also not by these Terms, and by the Member Offers section of the Privacy Policy.
By using the Site, you agree to these Terms. If you do not agree, do not use the Site.
1. Informational only, not an offer
The Site is for general informational and marketing purposes only.
- Nothing on the Site is an offer, quote, bid, price, or binding commitment of any kind.
- Nothing on the Site creates a client, broker, advisory, fiduciary, or professional relationship between you and Kanurra.
- Nothing on the Site is medical, legal, financial, or other professional advice.
- An engagement with Kanurra begins only when both parties sign a written services agreement. Until then, there is no deal.
For context, the Site describes Kanurra’s intended model: a PBM in which every dollar of drug cost passes through to the plan and Kanurra earns one flat, disclosed per-employee-per-month (PEPM) administrative fee, set out in your contract. No spread pricing. No rebate-retention games. That is the model the Site markets. How any specific engagement actually operates is set by the signed services agreement, not by this paragraph or anything else on the Site.
2. Illustrative figures: representative, not a quote or guarantee
The Site shows numbers. Read this section before you rely on any of them.
The savings figures, the receipt, the ledger, and the calculator on the Site are illustrative. They use representative drug costs to show how the pricing works: the drug at what the pharmacy was paid, one flat administrative fee, and every rebate credited back.
They are not a quote, projection, estimate, or guarantee of results. Your actual results depend on your specific plan design, your member population, your real claims experience, and the terms of the agreement you sign. Two plans will not see the same numbers. Do not treat anything on the Site as a price you have been offered or a result you have been promised.
The calculator is a demonstration, not an offer. Any figure it returns from inputs you enter is illustrative on the same terms as the rest of this section.
3. No PHI / no health data through this Site
The Site does not collect, process, or store Protected Health Information (“PHI”) as defined under HIPAA.
Do not submit PHI, member data, or patient data through the Site, its booking form or its lead form. The booking form is for a name, an email, and what you want to talk about. Keep health data out of it.
Any PHI or member data Kanurra handles lives inside the System, not on this Site. That data is governed solely by HIPAA, the applicable Business Associate Agreement, and the signed services agreement. It is not governed by these Terms.
These Terms are not a HIPAA Notice of Privacy Practices. For how ordinary website and contact data (such as what you enter in the booking form) is handled, see our Privacy Policy. California and EU/UK visitors have additional rights and disclosures, including notice at collection, the right to know and delete, the fact that we do not sell or share your personal information, and the identity of the data controller; see the Privacy Policy.
4. Intellectual property
Kanurra owns or licenses everything on the Site: the text, design, layout, graphics, logos, trademarks, and the receipt, ledger, and calculator presentations.
- We grant you a limited, revocable, non-exclusive license to view the Site for the sole purpose of evaluating Kanurra.
- You may not copy, reproduce, republish, scrape, frame, mirror, or reuse any Site content without our prior written permission.
- “Kanurra” and the Kanurra logo are our trademarks. Nothing on the Site grants you any right to use them.
- All rights not expressly granted here are reserved.
5. Acceptable use
When you use the Site, you agree to the following.
- No unlawful use of the Site.
- No unauthorized access, mass scraping, automated harvesting, reverse engineering, or any attempt to disrupt, probe, or compromise the Site or its security. For legitimate security research, contact security@kanurra.com.
- No misrepresenting your identity or your affiliation with any person or organization.
- No spam, abuse, or junk submissions through the booking form or the lead form. What you enter must be accurate, and it must not include PHI or any confidential third-party data.
We may restrict, suspend, or revoke your access to the Site for any violation of these Terms.
6. Third-party links and embeds
The Site uses third-party tools, and it may link to third-party sites. Those are operated by other companies under their own terms and privacy policies, and we are not responsible for them.
- The audit page uses a third-party scheduling embed from iClosed to book your call. iClosed receives what you enter into the booking form (such as your name and email) and operates under its own terms and privacy policy.
- Our campaign landing pages use a third-party form embed from Tally for the lead form. Tally receives what you enter into that form (such as your name, business email, phone number, company, and the answers you select) and operates under its own terms and privacy policy.
- The Site uses the Meta Pixel for advertising measurement, as described in the Privacy Policy, including how to opt out.
- We are hosted on Vercel, which processes standard server and request data such as IP address.
- Our fonts are self-hosted (served from our own infrastructure), so the Site does not call a third-party font provider.
- The Site uses PostHog for product analytics and session recording, as described in the Privacy Policy, including how form values are masked and how to opt out.
For more on what data these tools receive, see our Privacy Policy.
7. Disclaimer of warranties
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KANURRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, COMPLETENESS, CURRENCY, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Site content may change or become outdated. As Section 2 makes clear, the figures on the Site are illustrative. Do not rely on Site content without independent verification.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KANURRA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KANURRA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100).
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, such as liability for fraud, gross negligence, willful misconduct, or personal injury. This section governs the Site only; liability for the System is addressed in the signed services agreement and BAA.
9. Indemnification
You agree to indemnify and hold harmless Kanurra and its officers, directors, employees, and agents from any claims, losses, liabilities, and reasonable expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site or your breach of these Terms.
This applies to your use of the Site only. Matters relating to the System, PHI, or member data are governed by the signed services agreement and the BAA, not by this section.
We may participate in the defense of any such claim with counsel of our choosing, and you agree to cooperate reasonably in that defense.
10. Governing law and dispute resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
The state and federal courts located in that state will have exclusive jurisdiction over any dispute arising out of or relating to the Site or these Terms, and you consent to that jurisdiction and venue.
We do not impose consumer-style mandatory arbitration or a class-action waiver on this marketing site. Kanurra sells B2B through brokers and TPAs, and heavy arbitration language is misaligned with the transparency brand and adds little here.
11. Changes to these Terms
We may update these Terms from time to time. When we do, we will post the revised version on the Site and update the “Last updated” date at the top.
Changes take effect when posted. Your continued use of the Site after changes are posted means you accept the updated Terms. We keep a visible effective and last-updated date so you can always see the current version, and we review these Terms periodically.
12. Miscellaneous
- Severability. If any provision of these Terms is held unenforceable, the rest stays in effect.
- Entire agreement. These Terms are the entire agreement between you and Kanurra regarding the Site. For anything relating to the System or PHI, the signed services agreement and BAA are the controlling agreements and these Terms are subordinate to them.
- No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
- Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- System and PHI control. For anything related to the System or to PHI, the services agreement and BAA control over these Terms.
13. Contact
Questions about these Terms? Reach us at legal@kanurra.com.
Mailing address: New York, NY.
That is it. Plain and complete. If something here is unclear, ask us.